Frequently Asked Questions

Tandem Assistants provides remote virtual assistant and operational support for businesses that need help with administrative, executive, customer, research, and recurring back-office work.

A virtual assistant is a remote professional who helps businesses handle specific tasks and ongoing responsibilities. Depending on your needs, support can include scheduling, email management, research, data entry, follow-up, customer support, and administrative work.

Tandem supports businesses that need additional help with recurring administrative and operational work. Support can be structured around your business, workflows, systems, and specific requirements.

You can delegate many recurring tasks, including scheduling, email and calendar management, research, data entry, CRM updates, document preparation, customer follow-up, lead research, reporting, and administrative coordination.

Administrative support can include scheduling, data entry, document preparation, research, inbox organization, CRM updates, reporting, file organization, follow-up, and other recurring administrative tasks.

Yes. Executive Assistant support can include calendar and meeting management, scheduling, correspondence, research, document preparation, follow-up, and other executive administrative responsibilities.

Yes. Depending on the engagement, Tandem can support customer-related administrative workflows as well as recruiting support such as candidate research, resume organization, interview scheduling, follow-up, and recruiting data management.

Tandem can provide certain administrative finance support, such as organizing information, data entry, record maintenance, and invoice-related administration.

Tandem does not replace a CPA, accountant, tax professional, or other regulated financial professional.

A Care Desk is a dedicated team structured around a defined customer or operational workflow, such as scheduling, follow-up, communication, coordination, or administrative support.

No. Staffing is one example of where the model can be useful. Care Desk may also be adapted for businesses with recurring customer and operational workflows, including healthcare and home services, telecom and technology, e-commerce, SaaS, professional services, and similar environments.

Individual VA support can be appropriate for defined responsibilities, while a Care Desk is designed around a recurring operation that requires team-based coverage and coordination.

Depending on the agreed scope, a Care Desk can support workflows such as scheduling, routine follow-up, research, data organization, customer communication, administrative requests, and recurring operational tasks.

Yes. Tandem can structure workflows around the systems and tools used by the client, subject to the requirements of the engagement.

We start with a discovery conversation to understand your business, the work consuming your team's time, and the support you need.

We then identify appropriate tasks and workflows, define the scope, and establish the next steps.

That's okay. You don't need to arrive with a perfectly defined list of tasks.

During the discovery process, we can discuss the work taking up your time and identify recurring responsibilities that may be appropriate to delegate.

We start by understanding how the work is currently performed, which systems are involved, and what outcomes you expect.

Where appropriate, workflows and instructions can be documented to help create a consistent process.

Pricing depends on the type of support, scope of work, workload, and engagement structure.

We discuss your requirements first and then determine an appropriate support arrangement rather than applying a one-size-fits-all price.

Yes. Starting with a clearly defined workflow can be a practical way to determine whether Tandem's support is appropriate for your business.

The scope can be expanded or adjusted as your needs develop.

Tandem takes a privacy-conscious approach to handling client information and follows agreed procedures for access, communication, and handling of business information.

Specific security and confidentiality requirements can be discussed during the engagement process.

Access should be limited to the systems and information necessary for assigned responsibilities.

When an engagement ends or access is no longer required, client system access should be reviewed and removed as appropriate.