Privacy & Security

Confidentiality is an important part of how Tandem works with clients.

Where appropriate, assistants and operations personnel may be required to agree to confidentiality obligations before being assigned to client work.

Client information should be used only for legitimate business responsibilities and according to the applicable engagement requirements.

We do not publicly disclose client information, client materials, or confidential business information without appropriate authorization.

Access to client systems should be limited to the information and tools necessary to perform assigned responsibilities.

Depending on the engagement, this may include access to systems such as:

• Email
• Calendars
• CRM platforms
• ATS platforms
• Scheduling systems
• Ticketing systems
• Business applications
• Shared documents
• Other client-approved tools

Clients determine the systems and level of access appropriate for their engagement.

When access is no longer required, it should be reviewed and removed as appropriate.

Tandem may support clients with administrative, customer, recruiting, scheduling, research, and operational workflows that involve business information.

We expect information to be handled according to the client's instructions and the responsibilities assigned to the support team.

Information should not be copied, downloaded, shared, or retained unnecessarily for purposes unrelated to the assigned work.

Specific information-handling requirements can be discussed as part of an engagement.

When you contact Tandem through this website, you may voluntarily provide information such as:

• Name
• Email address
• Company name
• Phone number
• Message or inquiry details

We use information submitted through the website primarily to:

• Respond to inquiries
• Communicate with prospective clients
• Understand requested services
• Follow up regarding a business inquiry
• Provide information requested by the visitor

We do not sell personal information.

The contact form on this website is handled by Netlify Forms, the form service provided by Netlify, which also hosts this website. Form submissions are delivered to Tandem through that service. Information may be handled by service providers that are necessary to operate the website or respond to inquiries, where applicable.

Websites and hosting systems may automatically collect certain technical information when visitors access a website.

This website is hosted by Netlify, and its hosting and request logs may include information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Basic technical information

This website currently loads two third-party measurement tools: Google Analytics 4, which reports aggregated website traffic and page-view activity, and Microsoft Clarity, which reports how visitors interact with pages. These tools are provided by Google and Microsoft respectively, and information collected through them is processed according to those providers’ own terms and privacy practices.

This website also loads fonts from Google Fonts, which means your browser requests those font files from Google when a page loads.

Apart from the services described above, this website does not load additional advertising networks, third-party embeds, scheduling widgets, or CRM integrations.

The Tandem Assistants website may use cookies or similar technologies where required for website functionality or other legitimate purposes.

The Google Analytics 4 and Microsoft Clarity tools described above set their own cookies or use similar browser storage in order to measure website usage. These are analytics technologies rather than advertising technologies, and this website does not currently use cookies for advertising or cross-site ad targeting.

Most browsers allow you to block or delete cookies through their own settings. Blocking analytics cookies does not prevent you from using this website or from submitting the contact form.

Information may be used to:

• Respond to inquiries
• Communicate with prospective or existing clients
• Understand service requirements
• Provide requested information
• Support website functionality
• Maintain appropriate business records
• Improve the website or services where applicable

Tandem does not use submitted information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

Tandem does not sell personal information.

Information may be shared or processed when reasonably necessary to:

• Operate website functionality
• Respond to inquiries
• Provide requested services
• Work with relevant service providers
• Maintain business operations
• Comply with legal obligations
• Protect rights, property, or security where legally appropriate

We do not publish client confidential information or personal information simply because it has been provided to us.

There is an important distinction between information submitted through the public website and information handled during a client engagement.

Website information may include information voluntarily submitted through a contact form or similar communication method.

Client information may include business information, workflow information, system information, customer information, recruiting information, scheduling information, or other information made available to Tandem as part of an engagement.

Client information may be subject to:

• Confidentiality obligations
• Client instructions
• Engagement agreements
• Access restrictions
• Applicable business requirements

Where an engagement involves additional privacy or security requirements, those requirements should be discussed and agreed upon as part of the engagement.

Tandem retains information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, comply with applicable obligations, or support legitimate business needs.

We do not promise a single fixed retention period for every category of information because retention requirements may vary depending on the nature of the information and the business relationship.

Tandem takes reasonable, practical steps to protect information within the scope of its operations.

Specific security requirements can vary depending on the systems, responsibilities, and requirements of a client engagement.

If your organization has specific confidentiality, access, security, or information-handling requirements, those requirements can be discussed before or during an engagement.

Tandem does not make blanket claims that all services or engagements are compliant with specific industry regulations or security frameworks.

For engagements involving regulated, sensitive, or otherwise restricted information, the applicable requirements should be discussed before access is provided.

Where clients operate in regulated environments, specific access, confidentiality, and handling requirements can be discussed as part of the engagement.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Tandem Assistants sends text messages to opted-in recipients regarding service inquiries, appointment scheduling, and client support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase. For assistance, email lj@tandemassistants.com.

Tandem may update this Privacy & Security page when website functionality, business practices, or information-handling practices change.

The current version will be reflected on this page.